Increasing year by year the government procurement business service to be improved - appliance repair, electric water heater - HC Network Appliance In
China Home Appliances Service Association and the Chinese financial newspaper has jointly launched in 2009 the Chinese Government Procurement Electronic Electrical installation and maintenance Service Satisfaction Survey results. The results show that government users of electrical and electronic procurement service to your door in a timely manner, service personnel grooming instruments, equipment, professionalism, communication skills, maintenance quality and maintenance of the effect is not very satisfactory, on the initiative to introduce the most dissatisfied with the use and maintenance of knowledge.
According to statistics, government procurement, rapid growth in electronic products. Procurement centers of Central Government institutions to statistics, China's government procurement from the 13 billion yuan in 1999, the development of the 590 billion yuan in 2008. Electrical and electronic products, which purchases and purchases is growing, the demand on the installation and maintenance services also increased. General Association of Chinese home appliance repair Strength Structure Rui told reporters that the survey questionnaire by the Government Procurement users to fill out the form, the investigation covers the central state organs and Beijing, Tianjin, Shanghai and other 28 provinces, autonomous regions and municipalities. Major survey of the Government Procurement users repair easy home in a timely manner, timely completion of maintenance, appearance instruments, equipment, professional, service attitude and professional knowledge, communication skills, maintenance quality and maintenance of effect, introduced the use and maintenance of knowledge of seven aspects of satisfaction degree.
Survey shows that users of government procurement Air conditioning Device, TV Machine, Water Heater And Refrigerator Product repair service personnel communication skills, maintenance quality and maintenance effects were not satisfied; on the active introduction and maintenance of knowledge, satisfaction of the minimum; on the air conditioning season home in a timely manner using the satisfaction is not high; on the appearance instruments, equipment, professional, service attitude and professional knowledge, communication skills, maintenance quality and maintenance of effect was not quite satisfied; on the active introduction and maintenance of knowledge, the most dissatisfied.
It is understood that the Chinese home appliance repair associations of individuals in consumer-related investigation, the presence of maintenance staff on communication skills and the use of common sense aspects of the initiative introduced the situation of low satisfaction. ZHAO Ze-core analysis, mainly because in recent years, enterprises are in the timeliness of home maintenance, repair equipment, equipment and so on down the effort, and communication skills with customers still lack of training, while for large Group customers, companies often will send a more professional and technical personnel, their ability to communicate with customers may be relatively more weaker.
ZHAO Ze Rui said that the Chinese home appliance maintenance association will carry out China's long-standing government procurement of electronic electrical installation and maintenance service satisfaction evaluation work, and improve service quality and satisfaction with the services and support to help enterprises continually improve service. It is also actively promoting the development of the Chinese government procurement standards for electrical and electronic installation and maintenance services, the progressive realization of our government procurement installation and maintenance services, electrical and electronic standardization, specialization and socialization.
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